FAQ (Frequently Asked Questions)

Care instructions for the ceramics 

Are the pieces dishwasher safe? 

Regarding dishwasher safety, while technically the pieces can be placed in the dishwasher, it's important to note that repeated machine washing may gradually damage the glaze over time.

Are the pieces microwave safe? 

As for microwave use, generally, the pieces are safe for microwaving. However, it's worth mentioning that some ceramic pieces may contain iron oxide, which could potentially harm your microwave.

Shipping info

Right now, we only deliver within Sweden. We use a trusted company called Postnord to handle the delivery of ceramics and posters. The cost for shipping depends on how heavy your package is, and you'll see it when you check out. Don't worry; all orders come with a way to track your package, and we'll email you when it's on its way.

We send paintings within Sweden using a special art transport company, and the cost is always a fixed 2500kr. This way, you can trust that your artwork will be handled with care and delivered safely.

Pricing options:

  • Local Pickup at Frejgatan 44 (Imse Studios Showroom): Free

  • Home Delivery for Ceramics and Posters:

    • 0-0.8kg: 45kr
    • 0.8-2kg: 63kr
    • 2kg and up: 95kr

You can choose the option that best suits your needs when placing your order.

Delivery

After you place an order, we will carefully pack your items within 1-5 business days. Following this, the delivery typically takes an additional 3-5 business days.

Poster packaging 
Posters are wrapped in silk paper before placing them securely into natural-colored carbon tubes

Ceramic packaging 
The ceramic pieces are packaged in carbon boxes with paper filling for protection and wrapped in additional paper layers. We use eco-friendly paper tape to seal the boxes, and we strive to use recycled materials wherever possible, prioritizing sustainability in our packaging practices.

Returns

  • Not available for original paintings 

  • You may return your order within 14 days from receiving it. After 14 days, a refund or exchange cannot be provided. Please contact hello@imsestudios.com if you wish to return your products before sending them.

  • Ensure that your items remain unused and in the same condition as when received, and use the original packaging for the return.

  • Please be aware that you are responsible for the shipping cost for the return. We recommend using a traceable service to prevent loss or damage during transit.

  • Note that the right to return does not apply to special or custom-made items neither to paintings.